Which design services do you offer?
Our design services include web design and e-commerce solutions for small to medium businesses, personal portfolios and non profit organisations. We accept customers from most industries and will gladly quote for custom options.
Will my website be SEO friendly?
All our websites are search engine optimization friendly and as a rule we assist our customers to add basic information to the websites such as basic keywords, anchor links, title tags, faq schemas etc. SEO services are however far more complex and will require industry and competitor research, analytic reporting, link building and add services. We will gladly quote should you require this service on an ongoing basis.
How long will it take to complete my project?
Each project is unique and it is therefore difficult to give an exact estimate. For basic 3-5 web pages and small ecommerce stores the project can be finished within less than a week. More complex projects can take longer depending on the customer requirements. We will always advise our customers on the turn around time for their specific project. Customer also plays a crucial role in determining how long the process will take to completion.
What happens if I miss feedback deadlines?
We will require certain basic information from each new customer to start off with their project. More information may be required as the project develops and prompt customer feedback will ensure that your project is handled timeously. We understand that there may be unforeseen circumstances or a busy schedule, which is why we recommend that businesses task a dedicated person to communicate with us during the process of the project. Not receiving feedback in time may result in a delay for launch time and you may even lose your priority to other projects depending on the circumstances.
What will you need from me during the process?
We have a standard questionnaire that we send out to all new customers. If the information in this questionnaire is completed with as much detail as possible, it will cover at least 80% of the the required information. We may ask for approval on certain design elements such as font selection, colour palettes or images. We will communicate all requests promptly as the project develops and will keep you in the loop on the progress
Do you have payment plans?
We understand that each business is unique. We will give you custom quote and allow you to accept or decline. As a rule we charge a 50% non refundable deposit to start with the project and the remaining 50% is due before launching online.
Will you charge me more if I am from another country?
No, we charge all customers the same price regardless of the country you reside in. All our prices are listed in ZAR (South African Rand) due to our physical location. International customers may benefit from currency exchange rates. The secure payment gateway will automatically do the conversion upon payment.
Do you offer web hosting and domain services?
All our design packages includes a free domain and hosting.We work with an industry leading hosting provider. We can also upload a site to a customer’s own hosting provider but this is subject to terms and conditions. We’d prefer it if you make use of our hosting services included with the web design package as this enables us ease of access for maintenance and updates as well as control over the security of your site. If you own an existing domain name you may use it by requesting your domain registrar to point the name servers to our hosting provider. We can also assist with this process.
Will you build my website on WordPress?
Our websites are build in various ways. This may include content management systems such as WordPress and others, custom coding or integration of different CMS systems and coding. This is greatly dependant on the requirements of each project. In the end we will deliver a fast, mobile friendly and beautiful website that is fully functional.
Will I be able to manage my own website after you have completed the project?
We may grand you access to certain functionalities of your site through our customer dashboard. This may include options to add or remove products, update pricing or schedule events or appointments. This is dependant on the type of project. Certain updates can only be done by us.
What if I no longer want to host my website through Webtree Digital, do I get access to my domain and source files?
There is no obligation to keep your site hosted with us, you may cancel any time. If your account is paid in full we will gladly export your site and give you a link to download it. If you want to keep the domain you can request a transfer to another hosting provider if more than 60 days has passed since registration. We will request our service provider to accept the transfer to your new service provider when you provide the details to us.