Quality Website Design from Natal, South Africa. Web Page Design, web applications and web development - Website Durban Designers. Warthog Web Design - How to Develop Trust and Credibility on the Web

Developing Trust and Credibility

Does your customer trust you

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Creating Web Credibility

Yes, We believe You (?)

Crunch Time - do you appear credible to your visitor? Does your visitor trust you?

A professional 'look' to the site is important to establish trust but so are affiliate logos and client testimonials.


Is your site content current, comprehensive, well written and useful?
Understood by someone for whom English is not their first language?
Does your content have a 'personal touch'?
Is your site absolutely free of typos?
Do all your links work?
Is your navigation system descriptive and logical?
Is your logo on every page?
Is your site User Friendly?
Are your forms non-intrusive?
Is your use of colours restrained?
Have you added the logos of any professional affiliates?
Have you given a full street/postal address?
Have you added links to competitors' sites to increase credibility?
Have you added testimonials to increase credibility?
Have you included a resource area that visitors will return to?
Do you have a money-back guarantee?
Have you added some special offers?

Finally, 'Usability Test'. Get two or three individuals who have never seen the site before to go through it while you watch. See where they get stuck. At the end, listen to their comments but remember - its what they do and not what they say that's important.


Your site is written, looks pretty, downloads like greased lightning, your resource area is done and all your links work. You think its finished? Think again!

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